VIPdesk - work from home opportunity

Here is some info from their website http://www.vipdesk.com/

Home-based Concierge - 2009 Training Classes
CURRENTLY HIRING FOR THE CONCIERGE POSITION. VIPdesk is the innovative provider of high touch virtual contact center and loyalty solutions for companies committed to the retention and growth of their high-value customers. VIPdesk specializes in delivering VIP Concierge Programs, Customer Connect – virtual contact center solutions, and Reward Redemption Services for national brand leaders in the travel, auto, financial services, and retail industries.
The Home-Based Concierge position is the focal point of VIPdesk’s Concierge platform. Successful candidates will serve as Concierge experts by assisting and responding to customer/client requests for information via phone, email, and chat. The Concierge will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, VIPdesk resources, etc.), and communicate responses in a prompt and concise manner.

At this time we are looking for full-time or part-time candidates. VIPdesk operates 24/7/365. Concierges are currently Monday through Sunday, 7:00am-12:00am Eastern Time. Overnight hours are Monday through Sunday, 12am-8am Eastern Time. Full-time Concierges will be required to work 35-40 hours weekly, currently broken into 8.5-hour shifts. Part-time Concierges will be required to work a minimum of 16 hours per week, currently broken into shifts between 3.5 and 8 hours in length, not to exceed 34 hours weekly. Weekend and holiday work is required. Fluency in English is required. Fluency in one of the following languages is a plus: French, German, Spanish or Italian.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Handle customer requests from home office via phone, e-mail, and chat.
Research and fulfill requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests.
Apply high quality customer service guidelines when fulfilling customer requests;
Leverage current partners and utilize Internet and other resources to fulfill requests;
Communicate responses in a clear, timely and concise manner;
Participate in ongoing training programs;
Qualifications: Concierge positions are available for the following states: Arizona, California, Delaware, Florida, Georgia, Hawaii, Illinois, Louisiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, Utah, and Virginia;
High school diploma or equivalent required;
Some college required. Degree preferred;
2+ years related customer service experience;
Hospitality and Service orientation a must, direct experience is highly desirable;
Travel agency experience a plus;
Internet savvy – ability to obtain information quickly utilizing online resources and search engines.
Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously. Able to learn quickly in a technical environment;
Able to type at least 35 wpm;
Highly resourceful, strong investigative nature and knowledge of various market offerings;
Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
Polite, friendly and knowledgeable phone demeanor;
Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence;
Ability to work under minimal supervision;
Ability to work weekend and holiday hours;
Excellent English verbal and written communication skills;
Ability to fluently read, write, comprehend and speak French, German, Italian or Spanish is a plus;
Highly adaptable, self-motivated and self-disciplined;
Able to successfully pass a credit, criminal and employment reference security check;
Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
Able to supply a computer and telephone that meets the minimum requirements (see below for details).

Compensation: Ability to make $14 + per hour. Information about compensation will be discussed further in the interview process.
Monthly bonuses are awarded for achieving quality scores according to the pre-defined incentives set forth by VIPdesk.